To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The merchandise must be returned in the same condition in which it was shipped to receive a full refund. This includes:
- The original packaging
- The box
- Any items included in the box (invoice, sample, etc)
We reserve the right to return a damaged item and not refund you if the outer packaging is intact.
For requesting a return, you must contact customer service through our email with the following information:
- Email address used for the order
- Order number (beginning with "#")
- The products you wish to return
- The reason for the return and any additional comments
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.